Terms & Conditions THESE TERMS AND CONDITIONS These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones. ORDER PROCESS - ORDERS FOR DELIVERY You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button. After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). Please note that these e- mails are acknowledgements, not acceptance of your order. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an e-mail, which will confirm your order and contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.) When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site. Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you. PRICES AND PAYMENT All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below). The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation), plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores. We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. For delivery items we accept payment by Mastercard, Visa, Delta, Switch, American Express and Diners Club. Payment is deducted when we process your order. For Collect at Store orders you can pay by cash or credit/debit card, but not by business account or by cheque. Payment is taken when you collect the goods. RESTRICTIONS: AGE REQUIREMENTS AND LIMITS ON ORDERS If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age. DELIVERY Last Updated 08/07/2009 Where we Deliver Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods. Delivery Charges Standard Delivery is free if your order is over £149 or if you include a product from the following categories; Netbooks, Laptops, Desktops, Printers, Digital Photo Frames, Software, TVs, SatNav and Photography. You will therefore not have to pay a delivery charge on any additional items in your basket. When free delivery does not apply, we make every effort to keep charges as low as possible, usually £4.84 for the majority of our products. Our charge depends on the type of products you select and on whether you choose standard delivery (we usually deliver in 2-3 working days) or Premium Service (e.g. our morning delivery service). You only ever pay one delivery charge, irrespective of the number of products ordered (the highest charge applies). When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge will be added automatically. There are additional charges if you choose a premium delivery service (e.g. morning delivery). If you add additional items, please double check the charge by clicking “Re-calculate”. You will always be able to see all applicable charges before submitting your order. Where to find the standard delivery charge on the product listing page How We Deliver Most products are delivered either by post or by customer collection at store, depending on their size and value. If your product is one which is delivered by post you may be given the option of choosing a premium delivery service for a small extra charge. Large LCD and plasma TVs are generally delivered by our own delivery service or by the manufacturer. For these products you will be asked or told about delivery dates as part of the order process. We will notify you which delivery method we will use when we send you your confirmation e-mail. Very occasionally different products in the same order may be delivered separately. Delivery Times Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our "next working day" premium service). Deliveries may take 7-10 working days over the Christmas, Bank Holiday and Easter periods. Standard Postal and Courier Deliveries Standard postal and courier deliveries should arrive within 3-4 working days of placing your order (to be safe, please allow a little extra during busy sale periods). If we are sending your product by courier, our third e-mail to you will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call. NCS Delivery Service - Normally 5 Working Days If you order a PC, you will be able to select preferred delivery dates and slots as part of the order process. We will make every effort to deliver in line with your preferences. We will contact you beforehand to confirm the delivery date and, if possible, an am or pm slot. This will usually be in our email to you. IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Please allow extra time for deliveries to Scottish islands or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days). Missing, Damaged or Incorrect Orders We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please contact us on 0208-559-4911 and we will rectify your order.   Cancellations and Returns Cancellation (Delivery items only) If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by: Returning the product to our store (please bring your receipt with you and the card you paid with, so that it can be credited); following the 'Returns' instructions in your delivery documentation; Emailing us at sales@nationwidecomputerservices.co.uk; Phoning us on 0208 559 4911- please have your order reference number and delivery details to hand; Writing to: After sales: 56 Station Road, Chingford London E4 7BE Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. You will receive a full refund, and the cancellation is free of charge provided you return the product to our store, arrange for it to be collected from the delivery address. If you choose another method of return, you must bear the costs. We cannot cancel your purchase when: You return your product to a store without proof of purchase There is a contract for services with the product and you have started using the services The seal has been broken on any software including games; or The goods were a special order to your specification. Return of Faulty Goods - Delivery Items The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. To qualify for a refund or exchange the product must be: In otherwise in 'as-new' condition; Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging). This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund if they are not taken into a store. Replacement goods are sent by standard delivery only. THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS This Website We, Nationwide Computer Services own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. General These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Privacy Policy. Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture. These terms and conditions cover our website, our telephone order hotline and all In store purchases. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. Back to Top 0800 917 8605